Mix Cross

1️⃣ Choose your desired product

• Explore our collection of personalized jewelry made from 18K gold-plated or silver (rhodium) stainless steel.
• Select the appropriate model and size.

2️⃣ Personalization (if applicable)

• Enter the text for engraving (name, date, short message).
• Choose your desired font (you can see examples on the product page).
• Specify any additional design-related details.

3️⃣ Choose the packaging type

• Mimilux offers over 10 types of packaging (with or without personalized messages).
• Packaging is not included in the product price and can be added separately.

4️⃣ Add the product to cart

• Check that all details are correct before proceeding to checkout.

5️⃣ Complete delivery details

• First and last name.
• Phone number.
• Full delivery address (including postal code).

6️⃣ Select delivery method

• 🚚 Delivery in Moldova: Via NovaPoshta, approximately 1-2 business days.
• 🌍 International delivery: The timeframe varies between 5-10 business days.
• Delivery may be free for orders over a certain amount (check active offers).

7️⃣ Choose payment method

• 💳 Bank card (VISA/Mastercard).
• 📦 Cash on delivery (payment upon delivery, valid only in Moldova).
• 💲 Bank transfer (for large or custom orders).

8️⃣ Order confirmation

• After placing your order, you will receive a confirmation message via email or SMS.
• If additional information is needed, the Mimilux team will contact you.

9️⃣ Processing and shipping

• Orders with engraving are processed within 24-48 hours.
• You will receive a tracking number to check the delivery status.

🔟 Return policy and warranty

• All products come with a 1-year warranty.
• Personalized products cannot be returned, except in cases of manufacturing defects.
• If there are any issues, contact the Mimilux team within 48 hours of receiving your order.

📩 For questions or additional assistance:

• WhatsApp / Viber: [Contact Number]
• Instagram / Facebook: [@Mimilux]
• Email: [email address]