Placing an Order & Product Warranty

Placing an Order

Orders can be placed using the following methods:

1. By phone or WhatsApp:
   
   

• Contact the MIMILUX team at (+373) 69887227 for consultation and order placement.
  
  

2. Online on social networks:
   
   

• Send a message on Facebook or Instagram, and a consultant will assist you with the purchase process.
  
  

3. Directly on the website:
   
   

• Add desired products to your cart and follow the steps to complete the order.
  
  

• Choose the delivery and payment method.
  
  

Confirm your order and you will receive an email with the purchase details.

Product Warranty

All MIMILUX jewelry benefits from a 1-year warranty, valid for all stainless steel and rhodium-plated silver models. The warranty covers manufacturing defects and allows the customer to request:

• Repair of the product in case of defect within 14 days after purchase.
  
  

• Replacement with a similar product.
  
  

• Price reduction or refund if the product cannot be repaired or replaced.
  
  

Exclusions from warranty:

• Normal wear and tear from use.
  
  

• Exposure to chemicals that may affect color and finish.
  
  

• Damage resulting from improper use.
  
  

• Interventions on the product performed by third parties.
  
  

To activate the warranty, proof of purchase is required.