Shipping & Returns

Delivery and Order Pickup

Store Pickup

• Address: Gemenii Commercial Center, 2nd floor, Chisinau, Moldova.
  
  

• Hours: Monday - Sunday, 11:00 - 19:00.
  
  

Payment methods available in store:

• Cash.
  

• Bank card (Visa/Mastercard).

• • return cost,
  • reshipment cost,
  • • return cost,
    • reshipment cost,
    • any storage costs.any storage costs.

      Bank transfer.
      
      
      

      Return and Exchange Policy

      MIMILUX accepts returns or exchanges under the following conditions:

      • Non-personalized products can be returned or exchanged within 14 calendar days of purchase, provided they are unworn, in their original packaging, and without signs of wear.
        
        

      • Personalized products (engraved with text, fingerprint, photo, logo, etc.) cannot be returned or exchanged, as they are made to customer specifications.
        
        

      • In the event of a manufacturing defect, MIMILUX offers repair, replacement, or refund, in accordance with the warranty policy.
        
        

      For return or exchange requests, contact:

      • Phone: (+373) 60 376 835
        
        

      Email: carastefanc@gmail.com
      
      
      

      Policy on delivery, uncollected parcels, and personalized products – Mimilux for her

      By placing an order on the Mimilux for her website or through its official channels, the customer confirms that they have read, understood, and agree to this policy regarding delivery, uncollected parcels, and the legal framework applicable to personalized and non-personalized products.

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      1. Customer obligations

      1.1. According to the Civil Code of the Republic of Moldova (Law no. 1107/2002, art. 868 et seq.), a distance sales contract is considered concluded from the moment the seller accepts the order.
      1.2. The customer is obliged to collect the dispatched parcel and to pay for the products, as well as shipping fees, when cash on delivery was selected as the payment method.
      1.3. The customer is responsible for providing real, correct, and complete delivery data.

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      2. Non-personalized products

      2.1. In the case of standard (non-personalized) products, the consumer benefits from the right to return the products within 14 calendar days, in accordance with Law no. 105/2003 on consumer protection, if they do not meet expectations.
      2.2. Returns are accepted only if the products are in new, unused condition, with intact original packaging and accompanied by delivery documents.
      2.3. In case of failure to collect a parcel with non-personalized products, the customer remains responsible for the round-trip shipping costs, as refusal generates material damage.

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      3. Personalized products

      3.1. Personalized products (engraved, inscribed jewelry, or jewelry made according to customer requirements) are exempt from the right of withdrawal and return, according to the general principles stipulated in art. 1023 of the Civil Code of the Republic of Moldova regarding contractual liability.
      3.2. In case of failure to collect a personalized order, the customer is obliged to pay the full value of the product, not just the shipping costs, as the product cannot be resold or reused.
      3.3. Refusal to collect personalized products constitutes culpable non-performance of contractual obligations and entails the customer's civil liability.

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      4. Consequences and applied measures

      4.1. In case of failure to collect a parcel:
       • for non-personalized products → the customer owes round-trip shipping costs;
       • for personalized products → the customer owes the full value of the product, plus shipping costs.

      4.2. In case of repeated refusal to receive parcels, the customer will only be able to place orders with full payment in advance (by card or bank transfer).
      4.3. Mimilux for her reserves the right to include such customers in an internal record and, if necessary, to initiate civil proceedings for the recovery of damages.

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      5. Acceptance of the policy

      By confirming the order, the customer expresses full agreement with this policy and accepts that failure to collect the parcel entails the obligation to bear the shipping costs or, as the case may be, the full value of personalized products, in accordance with the Civil Code of the Republic of Moldova (art. 1023 and art. 904).

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      ⚖️ Applicable legal notes in the Republic of Moldova:
       • Civil Code of the Republic of Moldova, art. 868 et seq. – conclusion of a distance sales contract.
       • Civil Code of the Republic of Moldova, art. 904 – transfer of risk to the buyer upon delivery of the goods to the carrier.
       • Civil Code of the Republic of Moldova, art. 1023 – contractual liability for non-performance of obligations.
       • Law no. 105/2003 on consumer protection – right to return non-personalized products.

      
      

      1. Terms and conditions – Section for personalized products & uncollected orders

      Personalized Products – Special Conditions

      Products sold by Mimilux that include engraving, customization according to customer requirements, or made to order are exempt from the right of withdrawal according to Art. 16 letter c – GEO 34/2014.

      By placing an order on mimilux.com, the customer confirms that they have read and accepted these conditions.

      Delivery and Pickup

      The customer is obliged to collect the parcel from the selected delivery point (easybox, address, locker, etc.) within the term set by the courier company.

      If the parcel is not collected, the courier automatically returns it to the sender.

      Uncollected / Unjustifiably Returned Orders

      In situations where the customer does not collect a personalized order, they may be required to pay:

      • production and personalization costs;
      • packaging costs;
      • initial delivery cost;
      • return cost charged by the courier.

      
      

      Failure to collect the parcel represents a breach of contractual obligations. Mimilux reserves the right to invoice the associated costs and to refuse future orders from customers with a history of uncollected orders.

      Customer Responsibility

      By finalizing the order, the customer assumes:

      • providing correct delivery data,
      • collecting the parcel within the specified term,
      • paying the financial obligations related to the order.

      
      

      
      

      
      

      
      

       

      2. Policy for Uncollected Orders

      Definition

      An order is considered "uncollected" when:

      • the customer does not collect the parcel from the easybox/locker within the term,
      • the customer refuses to accept the parcel,
      • the provided data is incorrect and the courier cannot deliver the parcel.

      
      

      Mimilux Policy

      For uncollected orders that include personalization, Mimilux has the right to request payment for:

      • personalization and production costs,
      • round-trip transport costs,
      • any storage fees applied by the courier.

      
      

      In case of repeated occurrences, Mimilux may:

      • block the customer's access to placing subsequent orders,
      • request full advance payment for the order,
      • forward the case to debt collection.

      
      

      Reshipment of the product

      Reshipment is possible only after payment of:

      
      

      • the return cost,
      • the reshipment cost,
      • any storage costs.